If you can’t connect to the App Store in 2020, the iTunes Store, or other Apple services
This is what you should do if you see the message “Cannot connect”. These steps also work if the app doesn’t load anything or stops while content is downloading.
Try these steps if you can’t connect to any of these apps:
Apple Books App
Apple Music App
Apple TV app
Apple News App
Check the system status page
Check Apple’s system status page to see if there’s a service outage in your country or region.
Make sure the device is connected to the Internet
Use any internet browser to connect to any website. If nothing loads, use another device on the same network to see if you can connect to any website. If no other device can access the internet, turn off the wifi router and then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for further help. If only the first device can’t connect to the Internet, get help with the Wi-Fi network on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.
If you use the mobile phone service to connect to the Internet on the iPhone or iPad, make sure you have the mobile data activated for the application you are using. To do this, open the Settings app, tap Mobile network, and then turn on Mobile data.
Update the software
Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS or the software for your non-Apple device. Then try connecting again.
Check the date and time
Make sure the date and time on your device are correct for your time zone.
On iPhone, iPad, iPod touch: Open the Settings app. Press General and then Date and time. Get more help with the date and time.
On your Mac, open System Preferences, then choose Date & Time.
On Apple TV, go to Settings> General> Date and time.
If the date and time are incorrect, update them or activate the option to configure the date and time automatically.
If you see a different connection alert message
Follow the steps above if you see one of these error messages:
“It is not possible to connect to the iTunes Store. An unknown error has occurred. ”
“The iTunes Store order could not be made. iTunes Store is temporarily unavailable. Try again later”.
“It was not possible to connect to the iTunes Store. Make sure the network connection is active and try again. “
“The iTunes Store order could not be made. The network connection could not be established. An error has occurred in the iTunes Store. Try again later”.
If you’re online, but can’t download content, change your Apple ID password. You may need to log out and log in again. If you are asked to verify your payment information, make sure that all the payment details match the information that your financial institution has on file.
If you are connected but cannot download or update apps, pause and restart the app download or restart the device.
Find out what to try if you also see pop-ups in Safari on Mac.
Find out what to do if you see error -45054 on your computer.
With iTunes for Windows, check if you have activated third-party security software or Windows firewall.
If you’ve tried all of the above steps and still can’t connect, contact Apple Technical Support.
In-store availability and features may vary by country or region. Learn more about what content is available in your country or region.